Frequently Asked Questions
Everything you need to know about your Melano Pharma beauty routine.
Are Melano Pharma products safe for all skin types?
Yes, our products are dermatologically tested and formulated to be gentle yet effective. However, we recommend performing a patch test before full application, especially for those with sensitive skin.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, we ship to selected countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your products cruelty-free?
Absolutely. Melano Pharma is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of the production process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.