Returns & Exchanges
At Melano Pharma, we stand behind the quality of our skincare products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can initiate a return or exchange within 30 days of delivery.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the reason for the return.
Prepare Your Package
Ensure the product is in its original packaging and securely sealed to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing